Shipping & Return Policy
Every order is a little care package for someone's pet, and we treat it that way. This page walks you through how your order travels from our warehouse to your door, and what to do on the rare occasion something needs to go back.
The short version: we ship across the U.S., orders over $49 ship free, most arrive within about a week, and you have 30 days to return eligible items. The details are below.
When your order goes out
We pack and ship Monday through Friday. Place your order before 2:00 PM EST on a business day and it almost always leaves the same day, anything after that, or over a weekend or holiday, heads out the next business day. Holidays and big sale weekends can add a day or two to that, and we'll always do our best to keep things moving.
How fast, and how much
Standard shipping runs $5.99 and lands in roughly 5 to 7 business days, and it's completely free once your order passes $49 (contiguous U.S., applied automatically at checkout). Need it sooner? Expedited shipping gets it there in 2 to 3 business days starting at $12.99, and overnight is available from $24.99 for next-business-day arrival. Shipping to Alaska or Hawaii takes a bit longer, around 7 to 10 business days, with the exact rate shown at checkout.
If you need to return something
We back every purchase, and we'd rather fix a problem than leave you stuck with something that didn't work out. You've got 30 days from delivery to send eligible items back, as long as they're unused, in the original packaging, and still in resalable shape. Keep your order number or receipt handy, since we'll need it to process things.
A few categories can't come back to us, mostly for health and safety reasons. That includes fresh or frozen food, anything consumable that's already been opened (treats, supplements, grooming products), prescription items, gift cards and digital products, and anything marked Final Sale.
To get a return going, email support@usapetmarket.com with your order number and what went wrong. We'll send back a Return Merchandise Authorization (RMA) number and step-by-step instructions within 1 to 2 business days. Pack the item up securely, ship it our way, and once it arrives and passes a quick inspection, your refund goes back to your original payment method within 5 to 7 business days. Original shipping charges aren't refundable unless the return is our fault, and return postage is on you unless the item came defective or incorrect.
Damaged, defective, or just plain wrong?
That one's on us. If your order arrives damaged or you got something you didn't order, send us a note within 48 hours of delivery with a few photos of the item and the packaging. We'll set up a free replacement or a full refund, no cost and no hassle on your end.
Still have questions about shipping or a return? We're real people who love pets, and we're glad to help at support@usapetmarket.com.
